Help & support
We are here to help.
Questions about a product or an order? Contact SOMI and include your order number where applicable.
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How can we help?
Frequently asked
A few useful answers.
How will I know whether a product is available?
Each product page shows live availability for the selected colour. An unavailable option is marked out of stock and cannot be added to the bag.
How do sale prices work?
Discounted products show the current selling price and original price. Offer availability can change when stock or campaign terms change.
Can I change an order after placing it?
Contact us as soon as possible with your order number. A change or cancellation may not be possible after packing or dispatch begins.
Where can I read the delivery and return rules?
Read our Shipping Policy and Returns & Refund Policy before ordering.