A fair, simple return process.

Effective date: 7 September 2026

Return window

You may request a return for an eligible item within 7 calendar days after the recorded delivery date. Contact us before sending anything back; an item is not accepted for return until SOMI confirms the request and provides instructions.

Eligible condition

The product must be unused, unwashed, unaltered and complete, with original tags, accessories, manuals, protective materials and packaging. We may decline products that show use, washing, fragrance, stains, pet hair, damage caused after delivery or missing parts.

Hygiene-sensitive and excluded items

Opened or used towels, bathmats, bedding and other hygiene-sensitive textiles are not returnable for preference, colour or size reasons. They remain eligible for review when delivered damaged, defective, incomplete or different from the item ordered. Personalised, made-to-order, clearance or final-sale products may also be excluded when this is stated on the product page.

Damaged, defective, incomplete or incorrect items

Contact us within 48 hours of delivery with the order number, a description of the issue and clear photographs or video of the product and outer packaging. Keep all packaging while we review the request. When the issue is confirmed, SOMI will arrange an appropriate replacement, return or refund without charging return shipping.

Preference returns and return shipping

For an otherwise correct eligible product returned because of preference, colour or size, the customer is responsible for safe return shipping unless SOMI confirms another arrangement. Original delivery fees and return-shipping costs are generally non-refundable except where the product was damaged, defective, incomplete or incorrect.

Exchanges

Exchanges depend on stock availability and approval. Where a replacement colour or product has a different price, we will explain any balance or refund before processing the exchange.

Refund timing

After an approved return is received and inspected, we aim to initiate an eligible refund within 5–7 business days. Online-payment refunds are sent back through the original payment method where supported. For Cash on Delivery orders, we may request verified bank or UPI details. Your bank or payment provider can take additional time to credit the amount.

Cancellations

Contact us promptly to request cancellation. We can cancel only before packing or dispatch has started. If an order has already shipped, the return rules above apply after delivery.

Start a return request

Email somigst@gmail.com or message +91 78350 00137 on WhatsApp with your order number, item name, reason and supporting images where relevant.