A fair, simple return process.

Important: This is a starter return policy. Review the eligible categories, timelines, evidence requirements, reverse-shipping process and refund method against your actual operations and applicable law before launch.

Return window

Eligible unused items may be requested for return within seven calendar days after confirmed delivery. A return is not approved until Somi reviews the request and provides instructions.

Return condition

The item should be unused, unwashed, undamaged and complete, with original tags, manuals, accessories, protective material and packaging. Products showing wear, misuse, alteration or avoidable damage may not qualify.

Items that may be excluded

For hygiene, safety or customisation reasons, selected categories may be non-returnable unless damaged, defective or incorrect on arrival. Clearly identify every excluded category on its product page before accepting live orders.

Damaged, defective or incorrect items

Contact support promptly with the order number, explanation and clear images or video of the item and outer packaging. Keep all packaging until the issue is resolved.

Refunds

After an approved return is received and inspected, the refund decision and method will be communicated. Bank, card or payment-provider processing times can apply after Somi initiates a refund.

Start a request

Email somigst@gmail.com with your order number, item name and reason for the request.